Terms & Conditions

 The company will thoroughly investigate any disputes that may arise through the following procedures: an initial internal review, escalation to the relevant department, and further escalation to the appropriate government or state authorities.

Additionally, we have implemented an internal dispute resolution process to address any concerns or complaints promptly and impartially. We strive to make this process accessible to clients with disabilities or language difficulties as needed.

Should you have any concerns or complaints, please direct them to the Complaints Officer via email at complaints@tpmclaims.com.au or in writing to our postal address. Your written notice should outline the nature of the complaint, including all pertinent details, as well as your desired outcome and suggestions on how this outcome may be achieved.

The Compliance Officer will, on receipt of your written notice:

a. Provide a written acknowledgment of your complaint and indicate a timeframe in which TPM Claims will formally respond to your complaint.

b. Consider and investigate the circumstances of your complaint, which may also involve communicating directly with you.

c. Notify you in writing of our decision, including reasons for the decision and any potential remedies, within thirty (30) days from receipt of your complaint.

d. If your complaint is not resolved within thirty (30) days, the Complaints Officer will inform you in writing of the reasons for the delay.